Annual Salary of the Job: 50+ Lacs About Company
ABOUT IPSOFT
IPsoft is a global Managed Service Provider(MSP) supporting applications and infrastructure management needs globally for 1 in 20 Fortune 1000 companies
OUR MISSION
To optimize IT and eliminate manual processes through autonomic technologies. By automating the mundane chores, we allow human engineers to focus on higher-level tasks and innovations.
OUR VISION
The infrastructure of tomorrow will not be managed by people, but by expert systems.
OUR TECHNOLOGIES
IPsoft"s technology is based on proactive, not reflexive, remediation. IPcenter v3, our state of the art management portal, is fully ITIL-v3 aligned and provides clients the same view as our engineers.
OFFICES
IPsoft is headquartered in New York, with offices in London, Amsterdam, Frankfurt, Stockholm, Bangalore, Chicago, Austin, San Jose and Kansas.
Job Description
Location:Chennai/Hyderabad
Qualification
Responsibilities
* Review systems documentation, monitoring data and trends, corporate knowledge base, and recommend immediate and permanent problems remediation and resolution.
* Work both with IPsoft administrators and clients through internal ticketing system and telephone reports or teleconferences to identify and understand recurring processes that may require automation. Collect and compile these recommendations.
* Design and implement automatic processes and problem remediation using proprietary tool - IPautomata - based on other team members input or own observations and recommendations.
* Provision and implement custom scripts where applicable (batch, any shell, Perl, PHP)
* Keep track of IPautomata performance, collect and compile statistical reports
* Provision and implement configuration changes, both in IPautomata and on client systems.
* Troubleshoot process execution problems and work with other team members to correct them.
* Maintain and adjust existing automated solutions to reflect all changes in client"s environments.
* Correct environments configurations so that automated remediation tools could be decommissioned.
* Attend internal QA conferences and make own recommendations on eliminating the "human factor", as well as getting tasks done in the most effective way possible.
* Respond to trouble-tickets via an internal application and/or phone reports.
* Applying new knowledge (through training, mentoring, documented processes) to handle more difficult tasks.
* Plan and document systems, respond to all inquiries of systems to which he/she is responsible.
* The system engineer will use intelligence, scripting, and tools to manage change from development to testing to production environments.
Qualifications
* Well-versed with of most UNIX commands/utilities.
* Fundamental understanding of a UNIX-based operating system; for example, understands job control, soft and hard links, distinctions between the kernel and the shell.
* A degree in computer science or a related field. Solid work experience can be substituted.
* Familiarity with networked/distributed computing environment concepts; for example, can use the route command, add a workstation to a network, and mount remote filesystems.
* Ability to write scripts in some administrative language (Perl, bash, sh, etc.)
* Programming experience in any applicable language.
* Strong interpersonal and communication skills; capable of conveying ideas and applying knowledge to challenging tasks. Open to new ideas and technologies, and wants to learn. Writing
Technical Skills
* Must Have - Linux or Solaris, TCP/IP, DNS, Apache, basic network troubleshooting, shell scripting.
* Pluses - Nagios, MySQL, Java, Perl (or PHP or Python), application servers (Tomcat, JBoss, Weblogic, Websphere, ATG, Resin), Dell Hardware, technical certificates
Contact:
ubhaskar@ipsoft.com |
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