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Perhaps, you may be looking for a change!
We have the following openings with one of our IT client for Hyderabad Location.
If you have a passion for challenge and achievement, thirsts for knowledge, and a desire to make your career with a company that offers challenging missions, the consider what our client company has to offer. It offers a multi-cultural experience. With partners being both French and Indian, and at least half of clients outside of India, you are sure to work in an international environment.
Job Description: Production Support Analyst:
Summary of Functions:
Primary duties are to serve as primary escalation point for the NOC as well as take ownership of deployments. Provides all levels of operational support.
1.On call rotation for production support. Serve as the first escalation point for the NOC.
2.Close trouble tickets for network or customer reported problems. Isolate, triage, resolve or escalate troubles as necessary.
3.Participate in or host outage and planned works bridges.
4.Assist partners, vendors and customers to identify and isolate problems on their networks as they connect to our network.
5.Identify troubles on our network and send notifications to internal and external customers informing them of events on our network. Escalate with internal and external customers as necessary.
6.Provide all levels of technical support to customers to provide technical assistance and troubleshooting.
7.Assist in pro-active monitoring of production systems.
8.Develop and document new procedures for maintaining production environments.
9.Train other members of the team including Production Support Analyst I.
10.May act as lead to other Production Support Analysts.
11.Take lead in deployments from planning to execution
12.Provide reports to management for production issues
Prefer Associates Degree in Computer or Networking Sciences, or significant progress toward a similar degree. Previous production support experience required.
Required knowledge and skills:
1.Windows and *NIX administration
2.Strong understanding of TCP/IP networks
3.Familiar with firewalls, load balancers and switches.
4.Comprehension of messaging related protocols (SMTP, SNPP, SMPP etc)
5.Competent in managing MS SQL Server and MySQL
6.Perl and shell scripting (*NIX as well as MS-DOS)
Additional knowledge and skills:
Able to work with a wide variety of people, both in diverse roles and varied levels of management.
Able to work well as a member of a team.
Able to learn and understand complex computer hardware and software technology.
Strong oral and written communication skills.
Able to communicate complex situations quickly and clearly to people with a variety of technical skills.
Highly detail oriented.
Able to work independently, but still follow established policy and procedure.
Demonstrated ability to successfully give and receive mentoring.
Demonstrated ability to resolve issues quickly and correctly
Demonstrated ability to professionally and effectively communicate with Customers and within WSC
Demonstrated understanding of WSC's production environment.
Candidate must be able to clearly communicate both verbally and in writing as well as be able to translate complex networking situations into readily understandable communication both internally and externally.
Able to quickly collect data from the network, understand inter-networking dependencies, and resolve network based problems using valid and repeatable processes and procedures. Able to draw correlations from customer or network reported problems to other issues on the network.
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Thanks & regards,
Hub Soft Solutions Pvt Ltd
105, West Block, Swarnajayanthi Complex,
Ameerpet, Hyderabad -500 038
Ph: 040- 2373 8323, Mob: 95500 00466 www.JobsHUB.in