Wednesday, January 20, 2010

Opening @Bangalore desktop support enginner with 3+ years exp,

Greetings from Magna Infotech!

MAGNA INFOTECH one of the premier IT service providers past eleven years. Magna Infotech incorporated in Danbury, USA in 1995, started Indian operations in 1997 with head office at Hyderabad and presence in seven locations in India. We have strategic alliances with IT MNC corporate and do provide them our services for their recruitment needs.
>At present we are 2050 + employee strength and have been closely working with fortune 500 MNC.

I take this opportunity in regards with an exciting opportunity which would bring your career to new heights.

Position Desktop Admin
Experience : 4-6 yrs
Work Location : Bangalore

Job Description

The Client Solutions Team provides infrastructure development and support services for PCs, operating systems, desktop applications, printers and other peripherals. The work performed by the Client Solutions Team includes the handling of incidents (faults) and work requests (primarily to install or configure software and hardware). Involvement in desktop related projects is expected. All work carried out by the team is tracked via Incident Management (Remedy) and Work Request systems. Main responsibilities include:
• Liaison with customer regarding incident in an attempt to diagnose fault remotely
• Responding to and owning “Desktop†incidents, updating the incident management system as incidents are progressed and resolved.
• Monitoring, owning and completing work requests.
• Delivering own incident and work request response and completion within SLA targets.
• Continuous updating of the work request system until completion of assigned work request.
• Maintaining and developing own technical capability in line with agreed training plan and career development
• Communicating effectively with and supporting Team Leader, other colleagues in team, and other support teams.
• Complying with “Desktop Good Working Practices†procedure and other Client Solutions, SAIC or customer procedures.
• Presenting a helpful, effective and responsive SAIC presence to customers.
• Work with their Team Leader to pro-actively improve the quality of service provided to SAIC’s customers.

If your profile matches to the above requirement Kindly forwar ur updated profile to

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