urgent reuirement for tech support engg.

Position: Senior Product Support Engineer

Location: Bangalore

Experience: 3 to 5 yrs

 

Technical / Functional :

 

Must to Have :

Unix admin exp , Network Admin Exp and Basic on Database

Strong customer orientation and dedication

Good communication and interpersonal skills (works well individually and

as part of team)

Fluent in verbal and written English

Ability to manage multiple tasks

Enjoys problem solving and approaches them analytically and methodically

 

Nice to Have : Netcool Product Installation or Configuration experience

 

Responsibilities:

 

Verify support agreements

Create and update support incidents/service requests

Provide support assistance for IBM Tivoli NetcoolOmnibus/Probes/gateway

Product

Accept service requests which were not resolvable by the 1st level team

Provide assistance on medium to high level complexity support inquiries

Provide timely responses and regular updates on support incidents

When the incident is unable to be solved within the specified

guidelines, pass the incident on to the Escalation team for further

investigation

Contribute to the knowledge base and actively use the existing documents

in the resolution of support incidents

Properly document support inquiries into the CRM system

Provide assistance to other team members

Proactively keep management informed of critical customer

issues/concerns

 

Please send your updated cv ASAP.

Regards,

Sakshi Sachdeva

Career Craft

+91-9720008728

 

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